Customer Feedback

Website Built Around The Customer

This entire website has been built to help the Bullfrog Spa Customer. You made the investment in a quality Bullfrog Spa and we are here to help with your service and parts needs. As you the Bullfrog Customer are the most important part and the entire reason for this website, we value your feedback. Leave your comments below about the service, website or related topic.

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98 thoughts on “Customer Feedback

    1. Dan,
      We do see quite a few of these. We get everything straight from the Bullfrog Spa factory so not sure on the materials. As an alternative, you could upgrade to the new style snapcaps and pillows. They use a different clip.

  1. I have a Bullfrog Model 682 Series 1 spa. Jet 1 is not working at all but both speeds on Jet 2 work fine. The yellow light is lit when you press the Jet 1 button and the Jet 1 Icon is spinning as if it’s working but the pump doesn’t kick on at either speed. Do you have any ideas of what might be going on and how to repair it?

    Bryce C. Larsen
    Cedar Hills, Utah

    1. The voltage to the pump needs to be checked. If that is not there then check the fuse on the board (25amp). If the fuses are Ok then you have a bad board. If the voltage is there to the pump, then you have a bad pump.


  2. I have a Bull Frog Model 331 Series 1 . Recently the control panel stopped working so I ordered a new one from you. I installed it and everything worked fine except it will not shut off. I noticed that the F2 light is lit on the control panel that I don’t remember seeing it on previously when it was previously working fine. Do you know what is wrong? I am trying to find someone locally but I am having a problem finding that technician.

    I would really appreciate any help you would give me.

    Henry Zapasnik
    Rehoboth, MA

    1. The F2 light indicates it is in filter cycle 2. check your filter cycle times, sounds like you have one set too long.

  3. I just want to say that I had lighting strike in my yard and my hot tub quit working. I by chance called the number for help and to my surprise got a real person to talk to. He walked me through possible issues. I was able to fix what I though was the issue and I still had issues. I called again and got the same person which walked me through more possible issues and now my hot tub is working perfect!

    They just proved to me that they are truly there to help and not just sell things. They have all my business from now on!

  4. So glad I found you guys! Just placed my second order and will continue to place all my orders with you as needed. Prices aren’t bad, your stock is plentiful, shipping time is great and customer service is top-notch. Thank you!

  5. So glad I found you guys! Just placed my second order and will continue to place all my orders with you as needed. Customer service is great, prices aren’t bad, your stock is plentiful, shipping time is great and customer service is top-notch. Thank you!

  6. The control panel on my Bullfrog 562 is very difficult to read – especially in daylight. The buttons still control everything properly, but are very cracked. Do I just need an overlay for this? And can I switch it out myself?

    I’m ordering my second sets of jet massage covers as well – they keep snapping off. Am I doing something wrong?

    Thank you.

      1. The display is easy to read only at night – are you sure I need the entire pad?

        Also, how do I keep the rectangular jet massage covers from snapping off – I am on my third ones in a year.

        1. Based on your description, yes I am sure about the topside.

          The vertassage faceplates do wear over time. The jetpak you most likely have has 4 of these. The tabs wear over time and break. If a tab is broken, it will not stay on.

  7. Have a 2002 bullfrog spa model 52391-01 that motor doesn’t work on low speed. Thinking the motor needs to be replaced however the motor doesn’t have hp rating on it. I am an electrician so yes I know where it is located on the motor. However it does list the amperage for the motor which suggest to me that it is a 1/3 hp and 2 hp 2 speed motor. Your site doesn’t sell a motor that is that size and am curious if a stronger hp motor should be fine. Also curious if you sell the motor alone without the pump on it since thats all I need to replace. thanks.

    1. The 2.0, 4.0 or 4.8 hp pumps will all work. I would suspect you have the 4.0/2.0 hp pump now. Just be sure to select a 2 speed, 220V pump. One thing to check first, is the board have output to the low speed side of the pump when selected by the control?

      The Spa Master

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